Honoring Your Journey Counseling LLC ("HYJC," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us.

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1. Information We May Collect

We may collect information that you voluntarily provide through the website, including:

• Name

• Email address

• Telephone number

• State or location

• Preferred method of contact

• Type of therapy or service you are seeking

• Insurance or payment-related information you choose to provide

• Information submitted through consultation, contact, employment, or other website forms

• Communications you send to HYJC

 

Some forms may allow you to provide information concerning your mental health, therapy needs, relationships, substance-use concerns, or other health-related matters. Please provide only the information necessary for us to respond to your inquiry.

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2. Health Information and HIPAA

Information submitted through our website may, in certain circumstances, constitute Protected Health Information (PHI) under the Health Insurance Portability and Accountability Act (HIPAA).

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When information is considered PHI, HYJC will handle that information in accordance with applicable federal and state privacy laws and our Notice of Privacy Practices.

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Our Notice of Privacy Practices provides additional information about how we may use and disclose PHI, your rights regarding your health information, our responsibilities for protecting your information, and how to submit a privacy complaint.

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This Website Privacy Policy does not replace the Notice of Privacy Practices.

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3. How We Use Information

HYJC may use information collected through the website to:

• Respond to consultation requests and questions

• Determine whether HYJC services may be appropriate for you

• Match inquiries with an appropriately licensed therapist

• Communicate regarding availability or scheduling

• Verify insurance or payment information when requested

• Provide information about our services

• Respond to employment or contractor inquiries

• Operate and improve our website

• Maintain website security

• Comply with legal, regulatory, licensing, or professional obligations

• Protect the rights, safety, and property of HYJC, our clients, therapists, and others

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Information concerning your health or therapy needs will not be used by HYJC for targeted advertising.

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4. Consultation and Contact Forms

Submitting a consultation or contact form does not establish a therapist-client relationship. A therapist-client relationship is established only after appropriate intake procedures have been completed and HYJC confirms that services have begun.

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Please do not use website forms for emergencies or urgent mental-health concerns.

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If you are experiencing an emergency, call 911, go to the nearest emergency department, or call or text 988 for the Suicide & Crisis Lifeline.

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5. Website Hosting and Wix

Our website is hosted through the Wix.com platform. Wix provides website hosting, forms, databases, security tools, and other technology used to operate this website. Information submitted through the website may therefore be processed or stored using Wix systems and services.

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When applicable, HYJC uses privacy and security configurations appropriate to the information being collected.

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6. Cookies and Similar Technologies

Our website may use cookies and similar technologies. Cookies may be used to:

• Enable essential website functions

• Remember visitor preferences

• Maintain website security

• Understand website performance

• Measure site traffic and usage

• Improve the visitor experience

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Some cookies are necessary for the website to function. Other cookies, including analytics or marketing cookies, may be optional. Where required, visitors may be given the opportunity to accept or decline non-essential cookies through the website's cookie-consent settings.

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7. Analytics and Tracking Technologies

HYJC may use website analytics to understand general information such as:

• Pages visited

• General traffic patterns

• Device or browser type

• Approximate geographic region

• How visitors reached the website

• Website performance

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We do not intend to use analytics tools to identify an individual's therapy concerns or use health information for targeted advertising. Third-party analytics or website applications may have their own privacy practices.

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8. Sharing of Information

HYJC does not sell or rent personal information for money.

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We may disclose information when reasonably necessary to:

• Website hosting or technology providers

• Service providers assisting with business operations

• Payment processors, where applicable

• Insurance companies or healthcare-related organizations when authorized or legally permitted

• Professional advisors

• Government agencies, regulators, or law enforcement when required by law

• Protect against fraud, security threats, or unlawful activity

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Where information constitutes PHI, its use and disclosure are governed by HIPAA, applicable state law, contractual protections, and our Notice of Privacy Practices.

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9. Third-Party Websites and Services

Our website may contain links to external websites or services, such as insurance companies, provider directories, scheduling platforms, professional resources, social-media platforms, and other third-party resources.

HYJC is not responsible for the privacy practices, security, or content of third-party websites. We encourage visitors to review the privacy policies of external services before providing personal information.

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10. Data Security

HYJC takes reasonable administrative, technical, and organizational measures to protect information against unauthorized access, disclosure, alteration, loss, or misuse.

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However, no website, internet transmission, email system, or electronic storage method can be guaranteed to be completely secure. For sensitive clinical communication, clients should use the secure communication methods provided by HYJC whenever available.

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11. Email and Electronic Communication

Email and ordinary website communications may not always provide the same level of privacy as secure clinical communication systems. Please avoid sending highly sensitive clinical information by ordinary email unless specifically instructed to do so.

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HYJC may use the contact information you provide to respond to your inquiry or communicate regarding requested services. We do not send unrelated marketing communications using health information provided through consultation forms.

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12. Information About Children and Minors

Our website is intended primarily for individuals seeking information about HYJC services. We do not knowingly solicit personal information directly from children through the general website without appropriate involvement of a parent, guardian, or other legally authorized person when required.

Clinical services involving minors are governed by applicable consent, confidentiality, licensing, and healthcare privacy requirements.

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13. Your Privacy Choices and Rights

Depending on applicable law and the type of information involved, you may have rights to:

• Request access to personal information

• Request correction of inaccurate information

• Request deletion of certain information

• Withdraw consent where processing is based on consent

• Limit certain uses of information

• Obtain information about how your data is used

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Certain records may need to be retained because of healthcare, licensing, insurance, legal, tax, or professional record-retention requirements. Rights concerning PHI are described separately in our Notice of Privacy Practices.

To submit a website privacy request, contact info@honoringyourjourney.com.

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14. Data Retention

HYJC retains personal information only for as long as reasonably necessary for the purpose for which it was collected and as required by applicable healthcare, professional, legal, insurance, accounting, or regulatory requirements.

Clinical records and PHI may be subject to different retention requirements and are addressed through HYJC's clinical privacy and record-management policies.

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15. Changes to This Privacy Policy

HYJC may update this Privacy Policy periodically to reflect changes in website functionality, technology, services, privacy practices, or legal and regulatory requirements.

The revised policy will be posted on this website with an updated effective date. We encourage visitors to review this page periodically.

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16. Contact Us

Questions about this Privacy Policy or HYJC's website privacy practices may be directed to:

Honoring Your Journey Counseling LLC

44 Bearfoot Rd, Suite 231

Northborough, MA 01532

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Phone: 508-658-0557

Email: info@honoringyourjourney.com

Website: www.honoringyourjourney.com